Terms & Policies

Membership

Your card is charged when you join a club, then on your regular schedule, and your wine ships shortly after each charge, subject to weather holds. We offer two clubs: the Yacht Club, which starts at three bottles every month or every two months for $105 in wine plus $10 shipping, and Prix Fixe, which sends twelve bottles quarterly with shipping included on orders of $100 or more. Membership value comes from the wines and the perks, not from a discount.

The amount is the shipment price described for your club, plus any applicable tax. Because wine is a natural product and the lineup changes with each release, the exact total can vary from shipment to shipment, and we will tell you the amount before we charge you.

Membership continues until you cancel. Both clubs ask that you receive at least two shipments before cancelling. After that you may cancel at any time from your account, or in writing to info@carboniste.com. Cancellations and address changes need to reach us at least two weeks before a scheduled ship date to apply to that shipment. If a shipment has already gone out before we receive your cancellation, you are responsible for that final shipment.

You must be 21 or older to order and to receive a shipment. An adult signature is required on delivery, so we recommend shipping to a business address. We cannot deliver to a PO box.

Shipping

Your first order with us ships for a flat $10 if it's $100 or more. One per customer. Shipping is included on any order of $200 or more. Yacht Club members pay a flat $10 on orders of $100 or more, and Prix Fixe members have shipping included on orders of $100 or more. Every other order ships at the rates shown at checkout. We ship within the continental United States. We are unable to ship wine to Alaska, Delaware, Hawaii, Mississippi, Rhode Island, Utah, Virginia, or Puerto Rico. If a shipment is returned to us, you may be responsible for additional restocking or reshipping costs, as described in the returned shipments policy below.

Weather holds

Wine is perishable. We do not ship during periods of extreme heat or cold, or when we believe there is a high risk of spoilage. To avoid weekend exposure, we make every effort to send ground shipments on Mondays, two-day shipments by Tuesday, and overnight shipments by Wednesday.

You may choose to override a weather hold, but we cannot accept returns for wine that spoils after being shipped against our recommendation. Club charges occur on your regular schedule. A weather hold delays shipment, not the charge. In some cases we can reroute a held shipment to faster service or hold it for pickup. During the hottest and coldest stretches of the year we may ship by second-day delivery, at no additional cost to you, to the areas most affected.

We do everything we can to make sure your wine arrives in the same condition it left the winery. We cannot control what happens in transit, so if you believe a bottle arrived damaged, contact us right away and we will make it right.

Returned shipments

Wine shipments require an adult signature (21 or older) by federal law, so a package can come back to us for a few reasons: no adult was available to sign after three delivery attempts, the address was incorrect or incomplete, the package was refused, or a weather hold could not be resolved in time. Here is exactly what happens when that occurs, and what your options are.

When your wine comes back to the winery. Every returned shipment is inspected on arrival. Sparkling wine that has spent extra time on a truck may have been exposed to heat or pressure changes, so we open the box, check each bottle, and confirm the wine is still in the condition we would be proud to send out again. We will email you with your options when the package arrives back at the winery.

Option one, we ship it again. If you would like your order sent a second time, you pay the new outbound shipping plus the carrier's return-to-sender fee. We set aside the 20 percent restocking fee when an order is reshipped rather than refunded. Reshipment follows our normal weather-hold calendar, so during extreme heat or cold there may be a wait before it goes back out.

Option two, a refund. If you prefer a refund, the following non-refundable costs are deducted: the original outbound shipping cost, even when shipping was included on the order; the carrier's return-to-sender fee; and a 20 percent restocking and inspection fee that covers return processing and the quality check described above.

Please choose within 30 days. If we have not heard from you within 30 days of the package arriving back at the winery, we will process the refund option above.

Club shipments. The same rules apply to Yacht Club and Prix Fixe shipments. Address changes need to reach us at least two weeks before a scheduled ship date to apply to that shipment, so the easiest way to avoid a return is to keep your address current in your account.

A returned shipment is not a damaged shipment. If your wine arrives but a bottle was damaged in transit, that is a different situation entirely: contact us right away and we will make it right. This section only covers packages that never completed delivery.

How to avoid a return. Ship to a business address, where an adult is usually available to sign, or ask the carrier to hold your wine for pickup at a nearby location. If you know you will be away, reply to your shipping confirmation email and we can redirect or hold the package before delivery is attempted.

Sales tax

Shipments to certain states are subject to state sales tax. Void where prohibited by law.

WARNING: Drinking distilled spirits, beer, wine and other alcoholic beverages may increase cancer risk, and cause birth defects if consumed during pregnancy.